Welcome to Zapple! As a valued partner, we aim to provide you with the tools and support needed to thrive on our platform. This Merchant Policy outlines the terms and conditions for businesses operating on Zapple (zapple.org), developed by Svayam Incarnation Private Limited and operated by Subistan International, registered in India. By registering and using our platform, you agree to comply with this policy.
1. Merchant Registration
1.1 Eligibility:
To register as a merchant on Zapple, you must:
- Be a legally registered business entity.
- Provide accurate and complete information during the registration process.
- Comply with all applicable local laws and regulations.
1.2 Registration Process:
- Visit our business registration page at Zapple Business Registration.
- Complete the registration form with detailed information about your business, including business name, address, contact details, business type, menu or product list, pricing, and business hours.
- Submit required documents, such as business licenses and health certificates.
- Our team will review your application and contact you if additional information is needed. The review process typically takes 3-5 business days.
- Upon approval, you will receive instructions on how to set up your business profile and start using the platform.
2. Business Conduct and Compliance
2.1 Quality and Standards:
Merchants must ensure that all products and services offered meet Zapple's quality standards, including:
- Freshness and safety of food items.
- Accurate and up-to-date menu or product listings.
- Timely and professional customer service.
2.2 Legal Compliance:
Merchants must comply with all relevant laws and regulations, including:
- Health and safety standards.
- Licensing requirements.
- Consumer protection laws.
- Tax obligations.
2.3 Ethical Conduct:
Merchants are expected to conduct business ethically and responsibly, including:
- Honesty and transparency in all dealings.
- Respectful treatment of customers and staff.
- Avoiding fraudulent or deceptive practices.
3. Order Management
3.1 Order Processing:
Merchants must promptly process and prepare orders received through the Zapple platform. This includes: Accepting orders in a timely manner. Ensuring accurate and complete order fulfillment. Communicating any delays or issues to customers promptly.
3.2 Delivery and Pickup:
Merchants can offer delivery and/or pickup options. Delivery services can be managed by the merchant or through third-party delivery partners. Merchants must ensure:
- Timely delivery or pickup of orders.
- Proper packaging to maintain product quality and safety.
- Clear communication with customers regarding order status.
4. Pricing and Payments
4.1 Pricing:
Merchants are responsible for setting and maintaining accurate prices for their products. Prices should:
- Reflect the true cost of the product.
- Include any applicable taxes and fees.
- Be competitive and reasonable within the market.
4.2 Payments:
Zapple processes payments through a secure third-party payment gateway. Merchants will receive payments for orders less any applicable commissions and fees. Payment terms include:
- Regular disbursements (e.g., weekly, bi-weekly).
- Detailed payment statements and reports.
- Transparency in commission rates and fees.
5. Customer Interaction
5.1 Customer Service:
Merchants must provide excellent customer service, including:
- Responding promptly to customer inquiries and complaints.
- Resolving issues in a fair and timely manner.
- Maintaining a positive and professional demeanor.
5.2 Reviews and Feedback:
Customer feedback is valuable for maintaining high standards. Merchants should:
- Encourage customers to leave reviews and ratings.
- Monitor and respond to feedback constructively.
- Use feedback to improve products and services.
6. Marketing and Promotions
6.1 Promotional Campaigns:
Merchants can participate in Zapple's marketing and promotional campaigns to increase visibility and sales. This includes:
- Offering discounts and special deals.
- Participating in seasonal or platform-wide promotions.
- Collaborating with Zapple on targeted marketing initiatives.
6.2 Advertising:
Merchants can opt for additional advertising opportunities on Zapple, such as:
- Homepage banner ads.
- Featured listings in search results.
- In-app notifications and email campaigns.
7. Data and Privacy
7.1 Data Usage:
Merchants must handle customer data responsibly and in accordance with applicable privacy laws. This includes: Collecting only necessary information. Using data solely for the purposes authorized by the customer. Implementing security measures to protect data.
7.2 Data Sharing:
Merchants may not share customer data with third parties without explicit consent, except as required by law.
8. Termination and Suspension
8.1 Termination by Merchant:
Merchants may terminate their use of the Zapple platform at any time by providing written notice to Zapple.
8.2 Termination by Zapple:
Zapple reserves the right to terminate or suspend a merchant's access to the platform for reasons including, but not limited to: Violation of this Merchant Policy. Legal or regulatory requirements. Business conduct that adversely affects Zapple or its customers.
9. Dispute Resolution
9.1 Governing Law:
This Merchant Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
9.2 Dispute Resolution:
Any disputes arising out of or relating to this Merchant Policy shall be resolved through binding arbitration in Jind, Haryana, India. The arbitration shall be conducted in English, and the arbitral award shall be final and binding on both parties.
10. Changes to the Merchant Policy
Zapple reserves the right to modify this Merchant Policy at any time. Any changes will be effective immediately upon posting on this page. Merchants will be notified of significant changes via email or platform notifications.
Thank you for partnering with Zapple. We are committed to supporting your business and helping you succeed on our platform.