Welcome to Zapple (zapple.org). These Terms and Conditions ("Terms") govern your use of our technology platform, developed by Svayam Incarnation Private Limited and operated by Subistan International, registered in India. By accessing or using our platform, you agree to comply with and be bound by these Terms.
1. Acceptance of Terms
By accessing or using the Zapple platform, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our platform
2. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the platform after changes have been posted constitutes your acceptance of the revised Terms
3. Eligibility
To use our platform, you must be at least 18 years old and capable of forming a legally binding contract under applicable law. By using the platform, you represent and warrant that you meet these requirements.
4. Account Registration
To access certain features of our platform, you may need to create an account. You agree :
- Provide accurate, current, and complete information during the registration process.
- Maintain and promptly update your account information to keep it accurate, current, and complete.
- Protect the security and confidentiality of your account credentials.
- Notify us immediately of any unauthorized use of your account.
5. User Conduct
You agree to use our platform only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the platform. You agree not to:
- Use the platform for any unlawful purpose or in violation of any local, state, national, or international law.
- Violate, or encourage others to violate, the rights of third parties, including intellectual property rights.
- Interfere with or disrupt the platform or servers or networks connected to the platform.
- Use any data mining, robots, or similar data gathering or extraction methods in connection with the platform.
6. Orders and Payments
6.1 Placing Orders: When you place an order through Zapple, you agree to provide accurate and complete information. All orders are subject to acceptance by the vendors (cloud kitchens, dining restaurants, and grocery shops).
6.2 Pricing and Availability: All prices are subject to change without notice. We strive to ensure that all pricing information on the platform is accurate, but occasionally errors may occur. We reserve the right to correct any errors in pricing and to cancel or refuse any order placed at an incorrect price.
6.3 Payment: Payments for orders placed through the platform are processed by third-party payment gateways. We do not collect or store your card information. By submitting your payment information, you authorize the third-party payment processor to charge the specified amount.
7. Delivery
7.1 Delivery Services: Delivery of orders will be handled by the vendors or their delivery partners. Delivery times are estimates and may vary based on location and other factors.
7.2 Risk of Loss: All items purchased through our platform are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
8. Returns and Refunds
8.1 Returns: Returns of food and groceries are subject to the return policies of the individual vendors. Please review the vendor’s return policy before placing an order.
8.2 Refunds: Refunds, if applicable, will be processed by the vendors in accordance with their policies. If you have any issues with your order, please contact the vendor directly.
9. Intellectual Property
All content on the Zapple platform, including text, graphics, logos, images, and software, is the property of Zapple or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the platform without our prior written permission.
10. Privacy
Your use of the platform is governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our platform, you consent to the collection and use of your information as described in the Privacy Policy.
11. Disclaimer of Warranties
The Zapple platform and all content, products, and services provided through it are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be uninterrupted or error-free, that defects will be corrected, or that the platform or the servers that make it available are free of viruses or other harmful components.
12. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Zapple, Svayam Incarnation Private Limited, Subistan International, or their directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the platform; (ii) any conduct or content of any third party on the platform; (iii) any content obtained from the platform; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
13. Indemnification
You agree to indemnify, defend, and hold harmless Zapple, Svayam Incarnation Private Limited, Subistan International, and their affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to your use or misuse of the platform, your violation of these Terms, or your violation of any rights of a third party.
14. Governing Law and Jurisdiction
These Terms and any disputes arising out of or related to these Terms or the use of the platform shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Jind, Haryana, India, to resolve any legal matter arising from these Terms.
15. Termination
We reserve the right, in our sole discretion, to terminate or suspend your access to all or part of the platform, with or without notice, for any reason, including, without limitation, breach of these Terms. Upon termination, your right to use the platform will immediately cease.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect.
17. Waiver
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
18. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zapple regarding the use of the platform and supersede any prior agreements between you and Zapple relating to your use of the platform.
19. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
- Email: care@zapple.org
- Phone: +91-88-18000-498
- Address: Shop No. 3, Near SBI Bank, Railway Road, Jind, Haryana, 126102, India
Thank you for using Zapple. We are committed to providing you with a seamless and enjoyable online ordering experience.