- At Zapple, we strive to ensure that you have a satisfactory experience with every order. However, we understand that there may be occasions where a refund is necessary. This Refund Policy outlines the conditions under which refunds will be provided for orders placed through Zapple (zapple.org).
1. Eligibility for Refunds
Refunds are eligible under the following circumstances:
- Incorrect or Incomplete Order: If you receive an order that is incorrect or incomplete, you may be eligible for a refund.
- Quality Issues: If the food or grocery items received are of unacceptable quality, you may be eligible for a refund.
- Non-Delivery: If your order is not delivered within the estimated delivery time, you may be eligible for a refund.
- Order Cancellation: If you cancel your order within the allowable cancellation time frame, you may be eligible for a refund.
2. Requesting a Refund
To request a refund, please contact us within 24 hours of receiving your order. Provide the following information:
- Order number
- Details of the issue (incorrect, incomplete, poor quality, or non-delivery)
- Photographic evidence, if applicable
3. Refund Process
Once your refund request is received, our team will review the request and determine its eligibility. You will be notified of the outcome within 48 hours. If approved, refunds will be processed in the following manner:
- Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
- Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
4. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Change of Mind: Refunds are not provided if you change your mind after placing the order.
- Unauthorized Purchase: Orders placed by unauthorized individuals will not be eligible for a refund.
- Cancellation Outside Allowable Time Frame: Orders canceled after the allowable time frame will not be eligible for a refund.
5. Cancellation Policy
- Before Preparation: Orders can be canceled and fully refunded if the cancellation request is made before the preparation of the food or packaging of groceries has begun.
- After Preparation: Once the preparation or packaging process has begun, orders cannot be canceled, and refunds will not be issued.
6. Exceptions
- Special Circumstances: In certain special circumstances, we may make exceptions to our refund policy. These will be evaluated on a case-by-case basis
7. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
- Email: care@zapple.org
- Phone: +91-88-18000-498
- Address: Shop No. 3, Near SBI Bank, Railway Road, Jind, Haryana, 126102, India