At Zapple, we aim to provide a seamless and efficient delivery experience for all our customers. This Shipping Policy outlines the procedures and terms related to the delivery of orders placed through Zapple (zapple.org), developed by Svayam Incarnation Private Limited and operated by Subistan International, registered in India.
1. Delivery Service
Zapple partners with various cloud kitchens, dining restaurants, and grocery shops to offer a wide range of products delivered directly to your doorstep. Deliveries are managed either by the vendors themselves or by third-party delivery service providers.
2. Delivery Areas
We currently offer delivery services in specific areas. Please enter your address during the order process to confirm whether we deliver to your location. We are continuously expanding our delivery areas to serve you better.
3. Delivery Time
- Estimated Delivery Time: Delivery times vary based on the vendor, order size, and delivery location. Estimated delivery times will be provided at the time of order placement.
- Order Tracking: Once your order is confirmed, you will receive an order confirmation email or SMS with tracking information. You can track the status of your delivery in real-time.
4. Delivery Fees
- Standard Delivery: Delivery fees are calculated based on the distance from the vendor to your delivery address and will be displayed at the checkout.
- Promotions and Offers: From time to time, we may offer free or discounted delivery as part of special promotions or offers. These will be clearly communicated on our platform.
5. Delivery Process
- Order Confirmation: Upon placing an order, you will receive an order confirmation with details of the estimated delivery time.
- Preparation: Once the order is confirmed, the vendor will begin preparing your food or packing your groceries.
- Delivery: The order will be handed over to the delivery personnel, who will deliver it to your specified address within the estimated delivery time frame.
6. Delivery Issues
- Delayed Delivery: If your delivery is delayed beyond the estimated time, please contact our customer support team for assistance.
- Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please contact us immediately. We will work with the vendor to resolve the issue promptly.
- Undeliverable Orders: If an order cannot be delivered due to incorrect address details or the recipient being unavailable, our delivery partner will attempt to contact you. If the order is still undeliverable, it may be returned to the vendor, and additional delivery charges may apply.
7. Delivery Instructions
Please provide any specific delivery instructions (e.g., gate code, preferred delivery time) when placing your order. Our delivery personnel will do their best to accommodate these requests.
8. Customer Responsibilities
- Accurate Information: Ensure that all delivery information provided is accurate and complete.
- Availability: Be available to receive the delivery at the specified address during the estimated delivery time.
- Communication: Respond promptly to any communication from our delivery personnel or customer support team regarding your order.
9. Contact Us
If you have any questions or concerns about our Shipping Policy or your delivery, please contact our customer support team:
- Email: care@zapple.org
- Phone: +91-88-18000-498
- Address: Shop No. 3, Near SBI Bank, Railway Road, Jind, Haryana, 126102, India
Thank you for choosing Zapple. We are committed to delivering a convenient and reliable service for all your food and grocery needs.